FAQs

*Please note: Australia Post orders may be delayed due to the heavy demand that they are experiencing at this time.

 

Where are the products made?

All of Third Secret’s products are made in small batches in Geelong Victoria by me, Jodie.

 

Where do you send to?

Third Secret posts to anywhere in Australia. You can still order on line from outside of the country, yet the delivery address for posting must be within Australia. So if you happen to live internationally and find yourself in need of a gift for an Aussie local, you’re in luck.
*’Click and Collect’ is also an option with pick up in Geelong.

 

Are the Mica and Titanium Dioxide Natural?

​I love doing the right thing for myself, whether that be eating well and keeping hydrated, walking and making sure I get some “me time” with a spot of meditation or a good book (ok so I don’t always eat that well and I do love a sneaky champagne here and there….with my good book of course), and I believe that using the simplest and most natural products is key to keeping proper balance, so I stay true to my own products as well.

There was however this one teeny tiny line in the sand that I had to step over to get the desired result that I was after, and it involved colour!! Actually, I kinda jumped that line.  

Other than the spices, charcoal and clay’s that I use, some of the colour combinations in my products include Mica and Titanium Dioxide. Although they are considered ‘natural’, they have been processed in a lab, but if they were used as mother nature intended, they would be extremely harmful to us.

Mica and Titanium Dioxide are considered nature identical, meaning they are the exact same chemical structure as the platelet minerals found in the earth, however because they are processed they are not 100% natural. Processing keeps the bad stuff like lead for example out of the colourants.
Industry wide, non synthetic Mica and Titanium Dioxide are labeled as ‘natural’ in all types of mineral makeup and kits for this reason because they are considered natural.

I use the best quality Mica and Titanium Dioxide I can get my hands on because I love the colours and patterns I can create with them. They are also used in such small quantities as not a lot is needed to achieve a desired result, so the percentage used is extremely small.

​I still believe in the natural path, I always have, but I also believe that ‘some things in moderation’ are equally good for us.
I bet your serotonin levels spiked when you scrolled past one of those beautifully coloured swirled soap bars before……. see good for you 😉

It’s all about the balance!

So I hope this info helps when choosing one of my products that include Mica or Titanium Dioxide…… Going to pour myself a ‘moderate’ glass of champagne now, cheerio!!

 

How do I care for my soap?

Taking care of your soap is pretty easy to do, and by following these simple instructions you will have a longer lasting bar. 

When in use try to stay out of running water, when finished place in a well draining soap dish away from any direct contact with water. The less time your soap is in contact the harder and longer it will last, no one wants a mushy mess!

Also, make sure to keep any unused bars in a cool, dry place. ENJOY.​

 

How do I properly burn my Soy wax candle?

When burning your Soy wax candle make sure it burns long enough to melt the surface all the way to the edge of the glass to ensure a full melt pour, this will help to give an even burn and eliminate tunneling and should take around 2-4 hours.

Once lit, leave your candle and don’t be tempted to move or swirl it as agitating will cause the soy wax to creep up the sides of your jar and set, which may result in an uneven burn.

Burn your Soy wax candle for a maximum of 2-4 hours each time to avoid burning your candle too hot, and to prevent dislodging your wick.

Snuff your candle to extinguish. You may use the lid to snuff but you must remove the lid immediately and only replace once the soy is cold again to prevent any condensation falling onto the surface of the candle.

Once snuffed, the surface may set a little unevenly, but this should not effect the candles performance and is purely just a cosmetic issue.

Trim your wick between burns.

To keep in mind…a note from the wick manufacturer:- The unique timber grain can vary between wicks. Relying on the natural properties of wood, means that the flame may vary as the grain may not provide a perfect flow. If your candle goes out, it has likely come across a ‘glitch’ in the grain, and relighting will generally move you past this. Sometimes 2 or 3 lighting’s may be required.

This candle should burn for approximately 45+ hours if burned correctly.

 

What’s with all the bubble Wrap?

In 1957 bubble wrap was the hottest new invention.
It was originally designed as a 3D plastic wallpaper and although the idea was a failure (how did that not catch on?), it eventually ended up being the perfect packing material.

Moving? Just get some bubble wrap.
Not into that hand-me-down shabby chic vase? Wrap it in bubble wrap and hide it in the closet.
Can’t stop fidgeting? BUBBLE WRAP!

Today it’s everywhere and most commonly used to secure parcels. I have a bunch of bubble wrap sent to me all the time from my suppliers, so I collect it and then re-purpose it in the parcels that I send out to you.

RECYCLE + REUSE + REDUCE

 

Terms and Conditions

Third Secret uses essential oils for their Aromatic and Therapeutic properties and some of the products (in particular the blends, aromatherapy oils, massage oils, incense, salts and healing balm) have particular essential oils or combination of essential oils that are not recommended for children under the age of 12.

There is however a range for the littlest family members that can be applied that takes into consideration the ingredients, and quantities used. Just look under the ‘Baby’ section in the ‘Body’ tab to locate them.

Third Secret takes great care in the dosage of these oils in their products, but when selecting any of Third Secret’s products please use your own judgment, research for yourself or ask your doctor before use, and that goes for you pregnant ladies out there too or for anyone who has sensitivities.

There are warnings on all of those products talked about here on this website for your information and consideration.

For hygiene reasons, we are unable to offer any returns for any of our body products. If for any reason you are unhappy with your order, please get in contact so we can resolve the matter speedily for you.

We take every care to create the best products for your skin. All products have been tested extensively with varying skin types. You may however have a different experience to others. Avoid contact with eyes. If irritation occurs, rinse immediately and discontinue use. Patch testing is recommended. Always for external use only.

We do not suggest that any of these products will cure any ailments, or stop you from using any medications/therapies that your doctor prescribes you. If you need help, please seek that from a registered professional in their field who can help you as these products should not be taken as concrete evidence or advice, please treat them as such and enjoy your time here on this website and with your products when you get them home.